Appointments during Covid-19:
If you want to book an appointment please take note of some of the specific instructions below:
- If a cancelation is due to Covid-19 illness or contact notification, a 14 day isolation period will be required before you can re-book an appointment, and only when you are well enough to attend. If you are running a temperature your appointment will not go ahead.
- If you take a holiday/trip abroad a 14 day isolation period will be required before you can book an appointment, and only when 14 days of self-quarantine have passed and you are well enough to attend will your appointment be booked. If you are running a temperature your appointment will not go ahead.
At your appointment:
- On arrival, you will be checked to see that you have a suitable face mask if not one will be supplied to you.
- Your temperature will be checked by a handheld Digital Infrared Testing Thermometer, if you are running a high temperature your procedure will not go ahead and you will have to re-book an appointment, and only when you are well enough to attend.
- You will be required to wash your hands following the World Health Organisation Hand Wash instructions below before your appointment can start.
- After your appointment, you will be required to wash your hands following the World Health Organisation Hand Wash instructions below before exiting the clinic.
How we prepared for your appointment:
- There will be hand washing facilities available for you to use.
- Please keep your mask on if you have one otherwise we will provide one.
- We will be wearing PPE, which includes a visor and or a disposable mask. This is new for every client we see.
- Appointment times have been lengthened to allow for extra cleaning and preparation time before and after each appointment. Please be prompt for your appointment that way there is sufficient time to ensure all cleaning and preparation between clients.
Working safely during coronavirus (COVID-19)
LAP Food and Bars (LAP) is a close contact catering service, due to the close contact of the services between catering staff and clients. Currently at this time group family bookings for appointments are not able to take place, a maximum of 2 people per appointment (i.e Bride and Groom or both Civil Partners).
LAP has a duty to reduce workplace risk to the lowest reasonably practicable level by taking preventative measures. LAP have put the following procedures in place:
- Ensuring both LAP and clients who feel unwell stay at home and do not attend the premises or appointments.
- In every workplace, increasing the frequency of handwashing and surface cleaning.
- As appointments in the home are currently not possible, LAP workplaces make every reasonable effort to comply with the social distancing guidelines set out by the government.
- Where the social distancing guidelines cannot be followed in full, in relation to a particular activity, LAP will consider whether that activity needs to continue for the business to operate and if so, take all the mitigating actions possible to reduce the risk of transmission between their staff.
- Clearly, when providing close contact services, it often may not be possible to maintain social distancing guidelines (2m, or 1m apart with risk mitigation, is acceptable). As a result, personal protective equipment in the form of a visor will be required to mitigate the risk.
- Further mitigating actions include:
- – further increasing the frequency of handwashing and surface cleaning
- – keeping the activity time involved as short as possible
- – using screens, barriers, or distance to separate clients from one another. If the catering staff is wearing a visor, screens will not provide additional protection between the catering staff and the individual. Everyone working in close proximity for an extended period of time must wear a visor
- – using back-to-back or side-to-side working (rather than face-to-face) whenever possible
- – using a consistent pairing system, defined as fixing which workers work together, if workers have to be in close proximity (defined as being within arm’s length of someone else for a sustained period of time).
- Finally, services that require workers to be within the ‘highest risk zone’ of clients for the entire duration or the majority of the time the service is being provided, should not be resumed unless they can be adapted in line with this guide to make them safe (for example, by moving out of the highest risk zone and wearing a visor). The closer someone is to the source of the virus, the greater the risk of transmission. Particular attention should also be paid to avoiding contact with surfaces near to the client and thoroughly cleaning those surfaces after each client.
Wedding services affected by COVID-19
Statement of the Competition & Markets Authority position on cancellation and refunds
The statement by the Competition and Markets Authority’s purpose is to help consumers understand their rights and to help businesses to treat their customers fairly. The pandemic situation has changed rapidly over time, and the lockdown laws are regularly reviewed, meaning it has been difficult for wedding businesses and consumers to plan for the future.
Please take a look at the government website for the full statement.